Retailing and Merchandising in Textiles and Appare

Retailing and Merchandising in Textiles and Appare 3(2+1)

Lesson 06: Chain Organizations

Customer Services

Customer services are usually more limited in chain organizations than in most non chain stores. Free delivery of fashion merchandise is rarely provided. The usual credit plans prevail, with greater emphasis on installment plans. Chain organizations may take the lead or follow the lead of other prominent stores in the community in establishing business hours.