Veterinarian in Society

TEAM MODEL

• Effective communication creates an ambiance of trust, friendship, intimacy and mutual respect.
• Communication plays a significant role in veterinary medicine. To have an effective communication between veterinarian and client, the TEAM model can be used.

• This acronym has two meanings. Ideally TEAM implies that several members of an interdisciplinary team interact with clients when issues of loss and grief arises. It also implies that veterinarian and clients work as a co-operative team to implement the elements of case management plan.
• The TEAM model of a helping relationship consists of four parts. Usually the model is implemented clockwise. Although all parts on this model are represented equally, the individual parts of the TEAM model may vary from one situation to another. For example with some clients it will be very easy to establish trust and rapport and more time will be spent on the other three parts of the model.
• Hence it is of utmost importance that the veterinarian deals with his client in a cordial way so as to provide the best service for animal health and welfare. The following points would help to have an ideal dealing with your client.
  • Maintain a pleasant association with your client
  • Be friendly, sympathetic ad complimentary
  • Allow the client to let out all his feelings
  • Listen to your client patiently
  • Do not interrupt his conversation
  • Avoid arguments
  • Understand his problems clearly
  • Put yourself in clients shoe
  • Gain and deserve client’s confidence
  • Use natural and easy language
  • Talk in terms of client’s interest
  • Show a cordial and sincere interest towards client’s problem
  • Be sure of your facts.
  • Give a meaningful reply
  • Render the client a real service
  • Never lose your control (be angry)
  • Try to avoid outside distractions while talking with your client
  • Be sincere in your attempts