Family Economics And Consumer Education 3 (2+1)

Lesson 23: Redressal of Grievances

Procedure To Filing The Appeal

There is no fee for filing the appeal before the state or National Commission. Levels of forums for redressal is indicated below

Relief Available to Consumers
Reliefs that can be claimed by the complaints from the opposite party are

1. Replacement of defective goods.
2. Pay the price of the goods
3. Remove the defects in the goods or
4. Pay damage suffered by the complaint.

Time limit for deciding complaint Appeal
It is implied in the consumer protection Act to provide simple, speedy and inexpensive redressal to consumer grievances. The following provisions have been incorporated in the Act.
It is obligatory on the complaint or appellant or their authorized agents and the opposite parties to appear before the Forum or commission on the date of heaving.
The National Commission, State Commission and District Forums are required to decide complaints within a period of 3 months from the date of receiving the notice by the opposite party.
National commission and state commission are required to decide the appeal as far as possible within 90 days from the date of hearings.
The order of the District Forum/State Commission/National Commission need to be signed and dated by their members and communicated to the parties free of change.
Filing a complaint
To be filed in Triplicate
District Forum:……………. Complainant
V/S
Complaint under Consumer Protection Act-1986
Sir, The complainants begs to submit as under,

1. The name description and the address of the complainants
2. The name description and address of the opposite party or parties, as the case may be as far as they can be ascertained.
3. The facts relating to complaint and when and where it arose.
4. Documents, if any, in support of allegations contained in the complaint.

1. Removal of defects from the goods.
2. Replacement of the goods.
3. Refund of the price paid.
4. Award of compensation for the loss or injury suffered.

That the various facts and reasons stated above may be considered. The complainant prays that the learned district Forum be pleased to order the relief sought by the complainant.
Complainant Verified at

“(Name of the District forum)” that the contents of paras 1 to 4 are true to be best of knowledge of the complainants and nothing there in has been concealed. Complainant.