Origin
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Customers recognize that quality is an important attribute in products and services.
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Suppliers recognize that quality can be an important differentiator between their own offerings and those of competitors (quality differentiation is also called the quality gap).
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In the past two decades this quality gap has been greatly reduced between competitive products and services.
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This is partly due to the contracting (also called outsourcing) of manufacture to countries like India and China, as well internationalization of trade and competition.
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Last modified: Tuesday, 24 April 2012, 11:30 AM