COMMUNICATION AND ADOPTION 3(3+0)

Lesson 21 : Effective Communication and Public Speaking

Common ways of communicate

Common ways of communicating are

• Spoken word
• Written word
• Body language
• Visual images

Source - To plan your communication

• Understand your objectives. Why are you communicating
• Understand your audience. With whom are you communicating? What do they need to know?
• Plan what you will say and how you will send the message
• Seek feedback on how well your message was received

Encoding - Creating a clear well-crafted message

• Understand what you truly need and what you want to say
• Anticipate the other person’s reaction to your message
• choose words and if appropriate, use body language that helps the other person really hear what you are saying

Decoding-Receiving and Interpreting a message

• To be an effective communicator you have to be a good listener
• Look at the person
• Pay attention to his or her body language.
• Avoid distractions.
• Nod and smile to acknowledge points.
• Occasionally think back about what the person has said.
• Allow the person to speak, without thinking about what you’ll say next.
• Don’t interrupt.

Choosing the right channel - When you determine the best way to send the message , consider the following

• The sensitivity and emotional content of the subject
• how easy it is to communicate detail
• The receiver’s preferences
• Time constraints
• The need to ask questions

Feedback

• Confidence levels.
• Defensiveness.
• Agreement.
• Comprehension (or lack of understanding).
• Level of interest.
• Level of engagement with the message.
• Truthfulness (or lying/dishonesty)