When words are used as tools of interaction between two or more individuals, it is known as verbal communication. It can be oral or written, in which information will be given directly either face to face or through other media like telephone, internet etc.Researchers have found that, on an average, a person spends 10 to 11 hours everyday in verbal communication i.e. speaking, listening, reading or writing. Some common forms of verbal communication are conversations, speeches, letters, newspapers, magazines, cassettes both audio and video, telephonic conversation etc.Verbal communication is further divided into written and oral communication. The oral communication refers to the spoken words in the communication process. Oral communication can either be face-to-face communication or a conversation over the phone or on the voice chat over the Internet. Spoken conversations or dialogues are influenced by voice modulation, pitch, volume and even the speed and clarity of speaking.
Participants