Horti-Business Management (2+0)

Process Model

• The revision of the ISO 9000 QMS makes a radical change and repositions the 20 elements of the current ISO 9001 into four parts.
1. Management Responsibility
2. Resource Management
3. Product and / or Service Realization
4. Measurement , analysis and improvement
• The process model is similar to the well-known Deming’s PDCA (Plan, Do, Check and Act) cycle of quality improvement. This kind of a structuring permits the applicability of this model to any business or service. The concept of continuous improvement is intended to stimulate the efficiency of the organization, to increase its competitive advantage in the market and better respond to customers’ needs and expectations.
• Another new item that has been addressed is the measurements to evaluate customer satisfaction, providing key information for continuous improvement.
• In terms of resources, attention has been given for the need to provide and make available all necessary resources, which will now include elements such as information, communication, infrastructures and work environment protection.
• Changes have also occurred in terminology. Now the more natural term “organization” is used instead of “supplier” in the old standard. The expression “product and service” is used instead of only “product” as was in the old standard. These changes are friendlier with the normal use and meaning of the words. Also compatibility with ISO 14001 environmental standards is sought to be achieved through informative annexes correlating the clauses.