Horti-Business Management (2+0)

Core concepts for TQM

• Core concepts for TQM are
1. Customer satisfaction – be customer focused.
2. Internal customers are real
3. All work is process. Make it a good place to work, create a work culture, which will lead to satisfied customers.
4. Measurement – measure the work
5. Teamwork – top management must be involved
6. People make quality – Do it right first time, quality is an attitude, empowering.
7. Continuous improvement cycle
8. Prevention