Horti-Business Management (2+0)

Total Quality Management (TQM)

• ISO 9000 deals with the process. Total Quality management is about people. TQM link quality to customer satisfaction by acting on four aspects – customer requirements, management commitment, total company wide participation and systematic analysis of quality problems. TQM provides the overall concept that fosters continuous improvement.
  
• TQM philosophy stresses a systematic, integrated, consistent, organization wide perspective, involving every one and everything in an organization. ISO is a milestone in TQM journey.